HR Coordinator

Job Summary 

The Human Resources Coordinator supports PACE of the Triad’s mission, vision and values for the purposes of Human Resources functions including recruitment and selection and the training and development of employees. Responsibilities include HR record keeping, personnel and policy development, including the application of local, state, federal and licensing rules and regulations, which relates to personnel issues, health and safety, employee relations as well as benefit administration and compensation including payroll processing.


Education and Special Training:  Bachelor’s degree in Human Resources, Business or related field is required.

Experience: At least 5 years of progressive experience working in Human Resources. Minimum of one year of team-oriented supervisory experience in a customer service setting is required. PHR designation will receive consideration, but is not required.

Licensure, Registry or Certification Required:  Valid North Carolina (NC) Driver’s License. First Aid and CPR are required.

Knowledge, Skills, and Abilities: Must be able to work effectively in a team environment; Strong effective communicator in writing, business presentations and in interpersonal communications; demonstrate a high degree of confidentiality in interpersonal interactions; developed ability to increase productivity and continuously improve methods, approaches, and departmental contribution while remaining cost-sensitive; expert in employment law to prevent the organization from lawsuits and has a proven ability to work well in consultation with an employment law attorney; strong commitment to and interest in employee relations and communication; demonstrated ability to see the big picture and provide useful and strategic advice and input across the organization and on the Leadership Team; ability to lead in an environment of constant change; experience in organizational development and change management.

With or without reasonable accommodations: Able to read, write and speak English; Ability to clearly see billing statements and various documents; Ability to perform repetitive hand/wrist movements; Requires sitting and standing as associated with a normal office environment; Manual dexterity needed for using a calculator and computer keyboard; Responsibilities, skills and working conditions may change as needs evolve.

Key Responsibilities:

Employment & Recruitment

  • Uses appropriate recruitment means with each open position and is responsible for marketing PACE the employer of choice providing comprehensive care services to enhance the life and autonomy of older adults.
  • Establishes a hiring plan to ensure that the agency has consistent and lawful hiring practices.
  • Participates in employment interviews when deemed appropriate and when specifically requested.
  • Ensures that reference checks on potential employees are sufficient.
  • Prepares employment offer letters for new employees.
  • Conducts required background checks and verifies all pre-employment requirements are completed.
  • Conducts exit interviews and effectively conveys information to the Executive Director/Program Director.

Training & Development

  • Provides thorough orientation and on-boarding for new employees.
  • Coordinates agency trainers and needs with Executive Director/Program Director and Medical Director.
  • Continues to seek ways to improve agency trainings, while maintaining current process and requirements.
  • Oversees tracking of training requests, required trainings and verifies licensees and credentials.
  • Reminds supervisors of when performance evaluations are required.
  • Reviews performance evaluations for adherence to licensing guidelines, requirements and objectivity.
  • Ensures PACE is providing adequate personnel development and training programs for all employees.

Record Keeping, Personnel and Policy Development

  • Maintains personnel files and records in accordance with PACE policies in a confidential and secure manner.
  • Designs and maintains personnel forms as necessary.
  • Coordinates Human Resources information systems (benefits, etc.)
  • Counsels Leadership Team on applying policies and procedures consistently.
  • Supports and if necessary assists Leadership Team in policy enforcement, disciplinary and separation processes.
  • Ensures employees are properly notified of applicable employment laws, practices, policies and notices.
  • Stays informed of advancements in employment laws and creates and updates policies and procedures as necessary.
  • Maintains accurate and sufficient job descriptions.

Health & Safety

  • Actively participates in the Safety committee, assists with procedures and record keeping and effectively communicates workplace safety issues.
  • Oversees Workers Compensation administration.
  • Coordinates safety training programs.
  • Ensures the Exposure Control plan is complete and up to date.

Employee Relations

  • Develops and maintains successful employee and volunteer relations and is responsive to the needs of employees and volunteers.
  • Focuses on effective communication with employees and volunteers.
  • Encourages and oversees employee and volunteer recognition events and activities.
  • Works collaboratively with the Executive Director/Program Director to ensure PACE maintains a safe and effective complaint/grievance procedure.
  • Uses good discretion in linking employees to proper resources (EAP).



  • As requested prepares for and presents accurate information for fiscal audits.
  • Researches more efficient and cost effective ways for payroll processing.
  • Completes employment verifications.
  • Researches salary and wage ranges.
  • Ensures consistent application of established salary and wage ranges.

Benefit Administration

  • Oversees insurance benefits enrollment for new employees, re-enrollments and status changes. Ensure that invoices of benefit providers are in accordance with current enrollment and contracts.
  • Prepares for and files all necessary paperwork for unemployment claims. Protects PACE by using proper discretion when determining an approach to a claim.
  • Effectively educates terminating employees regarding continuation of benefits (COBRA) and completes necessary requirements.


  • Maintains confidentiality of employee and volunteer information.
  • Works well independently and takes charge of areas of responsibilities.
  • Analyzes situations requiring a response and initiates appropriate action.
  • Effectively collaborates as a member of the Leadership Team.
  • Supports Executive Director/Program Director with organizational development.
  • Special projects as directed by Executive Director/Program Director.

Please submit resumes, cover letters and/or applications to Human Resources. Thank you.